Frequently Asked Questions

Have questions? We’ve got answers.
If you can’t find what you’re looking for, feel free to contact us anytime at: 

contact@bodybuddyshop.com

1) What is BodyBuddy?

BodyBuddy is a back-and-body care tool designed to help you scrub and exfoliate hard-to-reach areas—especially your back—without twisting, struggling, or needing help from anyone.

2) Who is BodyBuddy for?

BodyBuddy is perfect for anyone who:

  • Lives alone and wants to scrub their back easily

  • Struggles to reach certain areas during showers

  • Wants a cleaner, smoother skin feel

  • Wants a simple daily self-care upgrade

  • Prefers gentle but effective exfoliation

3) What areas can I use it on?

You can use BodyBuddy on:

  • Back (hard-to-reach areas)

  • Legs

  • Feet

  • Arms

  • Shoulders

  • Any area you want to cleanse or exfoliate

4) Is BodyBuddy safe for sensitive skin?

Yes. BodyBuddy is designed with a skin-friendly touch. If you have sensitive skin, we recommend starting with gentle pressure and shorter sessions, then adjusting based on what feels best.

If you experience irritation, stop using the product and consult a professional.

5) Does it hurt or feel rough?

No. Most customers describe it as soft, comfortable, and satisfying to use. The goal is to help you feel clean and refreshed—not scratched or irritated.

6) How often should I use BodyBuddy?

It depends on your skin type and preference:

  • For normal use: 2–4 times per week

  • For gentle daily cleansing: daily with light pressure

  • For exfoliation: 1–3 times per week

If your skin is sensitive, use it less frequently and avoid pressing too hard.

7) Can I use it with body wash or soap?

Yes. You can use BodyBuddy with your favorite:

  • Body wash

  • Soap

  • Shower gel

  • Exfoliating gel

For best results, apply a small amount of product to the brush head and gently scrub in circular motions.

8) Does BodyBuddy include a free peeling gel?

Yes. Many BodyBuddy orders include a free peeling gel as a bonus. If your product page shows this offer, it will be included with your order.

(Availability may vary depending on the current promotion.)

9) How do I clean BodyBuddy after use?

Cleaning is simple:

  1. Rinse the brush head with warm water after each use

  2. Let it air dry in a clean place

  3. For deeper cleaning, wash with mild soap weekly

  4. Avoid storing it in a closed, wet environment

Keeping it dry helps it stay fresh and long-lasting.

10) Can I use BodyBuddy in the shower every day?

Yes, it’s designed for shower use. If using daily, we recommend gentle pressure to avoid over-exfoliating.

11) Is BodyBuddy waterproof?

BodyBuddy is made for bathroom and shower use and is water-resistant. For best performance and safety, avoid fully submerging the main body for long periods.

12) What makes BodyBuddy different from regular scrubbers?

BodyBuddy is designed to solve one main problem: reaching hard-to-reach places without help.
Customers love it because it’s:

  • Easier to use than regular loofahs

  • Better for back cleaning than small brushes

  • Designed to feel comfortable while still being effective

  • A real solution for daily independence and confidence

13) Will BodyBuddy help with body acne or rough skin?

BodyBuddy can help cleanse and exfoliate the skin, which may support smoother skin over time. However, results vary from person to person and it is not a medical product.

If you have severe acne or a skin condition, we recommend consulting a dermatologist.

14) Does it remove dead skin?

Yes. Many customers use BodyBuddy to help remove dead skin and feel smoother—especially on the back, shoulders, and legs.

15) Can older adults use BodyBuddy easily?

Yes. BodyBuddy is designed to be easy to hold and use. It’s a great option for older adults who want to reach their back without strain.

16) Does it come with different heads / attachments?

Depending on your bundle or offer, BodyBuddy may come with replaceable heads. Check the product page for the exact contents included in your order.

17) Will it work if I have limited mobility?

Many customers with limited flexibility find it helpful because it reduces the need to twist or bend. However, comfort may vary depending on your specific needs.

18) How long does shipping take?

Your order will be processed within 1–2 business days and delivered within 3–5 business days.
We apologize for any delays that may occur depending on your delivery location.

19) Do you offer free shipping?

Yes. We offer FREE shipping across the United States.

20) How can I track my order?

After your order ships, we will send you a shipping confirmation email with a “Track Order” button.
This will take you directly to the carrier’s tracking page so you can follow live updates.

21) Can I cancel my order?

If you contact us quickly, we may be able to cancel your order before it ships.
Email us as soon as possible at: contact@bodybuddyshop.com
Include your order number so we can help faster.

22) Can I return or exchange my order?

Yes. We offer a 30-Day Risk-Free Trial.
If you don’t love BodyBuddy, you can request a return within 30 days of delivery.

23) How long do refunds take?

Once your return is approved and processed, refunds typically take 3–10 business days to appear, depending on your payment provider or bank.

24) What if my item arrives damaged or defective?

If your item arrives damaged or defective, contact us right away at contact@bodybuddyshop.com.
We’ll make it right as fast as possible.

25) I entered the wrong address—what should I do?

Please email us immediately at contact@bodybuddyshop.com.
If the order hasn’t shipped yet, we may be able to update your address. If it has shipped, changes may not be possible.

26) How can I contact customer support?

You can reach us 24/7 at: contact@bodybuddyshop.com
We typically respond within 24–48 hours depending on demand.

27) Do you store my payment details?

No. We do not store full card details. Payments are processed securely through trusted payment providers and protected with industry-standard security measures.

28) Is my checkout secure?

Yes. Your payment information is protected through secure checkout processes and encryption.

29) Do you ship internationally?

At this time, our offers may be limited depending on location. If you are outside the U.S., contact us at contact@bodybuddyshop.com to ask about availability.

30) Still have questions?

We’re here to help. Email us anytime: contact@bodybuddyshop.com